Even good lead programs produce some leads that are unusable. A fair, clear return policy protects both buyer and seller.
Define invalid
- Disconnected or fake phone number
- Outside the agreed state or ZIP
- Duplicate within an agreed window
- Prospect denies submitting a request
Agree a return window
Common windows run from 24 hours to several days. Faster is better for you, but a vendor needs reasonable time to verify. Put the number in writing.
Credit or replacement?
Decide whether returns are replaced, credited to your balance or refunded. Clarify how disputes are reviewed.
Be a good partner
Return leads promptly with the reason, and do not return leads you simply failed to reach. Honest reporting builds better terms over time.
Our orders confirm replacement terms in writing before supply starts. Request an estimate.
Frequently asked questions
Can I return leads I could not reach?
Usually not, unless the contact details were invalid. Your return policy should list what qualifies.
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Order leads ↗General educational information, not legal, financial or compliance advice. Prices shown are indicative ranges; final rates are confirmed in writing.
