INBOUNDCab / Transport Booking & Dispatch
Handle transport bookings with clear pickup and dispatch details.
A dedicated workflow can capture pickup and drop-off details, passenger contact information, timing and special instructions, then route requests to the appropriate dispatch team.
SERVICE OVERVIEWA clear workflow from first contact to next step.
A dedicated workflow can capture pickup and drop-off details, passenger contact information, timing and special instructions, then route requests to the appropriate dispatch team. Every project is scoped with the client before launch, including scripts, permissions, service levels and reporting.
- Booking and reservation intake
- Pickup, destination and timing capture
- Driver/dispatch coordination handoff
- Cancellation and update handling
What to have ready
- Service areas, vehicle types and operating hours
- Details to capture: pickup, drop-off, timing and passenger contact
- How requests should be passed to your dispatch team
- Rules for urgent, cancelled and repeat bookings
Frequently asked questions
Can agents take transport bookings by phone?
Yes. Agents follow a booking script, capture pickup and drop-off details and timing, and pass each request to your dispatch team in the format you choose.
Can you support after-hours booking requests?
Coverage hours are agreed per project, including evenings and weekends, depending on staffing and the schedule you need.
Do agents confirm bookings with passengers?
Where the workflow includes it, agents can read back the details and send or relay confirmations using wording you approve.
Let's define your requirements.
Availability and delivery depend on project scope, territory and agreed controls.
