INBOUNDLive Phone Answering
A real person answers when your business cannot.
Live answering workflows can capture caller details, route urgent calls, take messages and follow your business-specific escalation instructions.
SERVICE OVERVIEWA clear workflow from first contact to next step.
Live answering workflows can capture caller details, route urgent calls, take messages and follow your business-specific escalation instructions. Every project is scoped with the client before launch, including scripts, permissions, service levels and reporting.
- Branded greetings and call scripts
- Message taking and call routing
- After-hours and overflow coverage
- Escalation rules and call summaries
What to have ready
- Business name, greeting and tone of voice
- Who calls should be routed to, and when
- Information to collect from every caller
- Rules for urgent calls and after-hours messages
Frequently asked questions
What is live phone answering?
Trained agents answer your calls in your business name, collect the caller's details and either route the call or pass you a message, based on instructions you approve.
Can agents book appointments or take orders?
Yes, where the workflow is agreed in advance. Agents can follow a booking or order script and record the details in your calendar or system.
What happens with urgent calls?
Escalation rules are set during onboarding, for example transferring to a named person or sending an immediate alert, so urgent calls are not treated like routine messages.
Let's define your requirements.
Availability and delivery depend on project scope, territory and agreed controls.
