STAFFING MODELSDedicated Teams
A team built around your campaign.
A group of agents assigned to your workflow, trained on your process and led by a supervisor, with reporting you can review.
OVERVIEW
Consistency comes from people who know your campaign.
A dedicated team works only on your project. We agree the team size, shifts, scripts, tools and reporting in writing, train the team on your approved content and keep a supervisor accountable for quality and coverage.
- Team size, shifts and working hours agreed up front
- Supervisor coverage and escalation routes
- Training on your scripts, disclosures and systems
- Regular quality reviews and performance reporting
BEFORE WE START
What to have ready
- Call types, volumes and target hours
- Approved scripts, disclosures and permissions
- Systems and access the team will need
- Reporting format and review schedule
COMMON QUESTIONS
Frequently asked questions
How is a dedicated team different from hourly agents?
Hourly agents are flexible capacity you scale up or down. A dedicated team is a stable group assigned to one campaign, with a supervisor and a defined process.
Who supervises the team?
Supervision is agreed in the scope. A team lead handles coaching, quality review and escalations, and reports to you on the agreed rhythm.
NEXT STEP
Request a quote ↗Let’s size the right team.
Share your call types, hours and goals and we will outline a practical team model.
