STAFFING MODELSHourly Agents
Clear process. Better service.
Discuss hourly agents for customer support, qualification, appointment setting and sales operations, subject to capacity, training and project fit.
HOW WE ALIGNSet expectations before launch.
We define the workflow with the client, train the assigned team where appropriate, monitor quality and agree on reporting and escalation.
- Written scope, audience and service expectations
- Scripts, training and approved disclosures
- Quality checks and clear escalation routes
- Reporting, review and continuous improvement
PROJECT CHECKLIST
Before production
01Confirm project and call type
02Approve scripts and compliance requirements
03Set QA, caps and reporting
04Agree commercials in writing
BEFORE WE START
What to have ready
- Tasks the agents will handle, with sample scripts
- Hours and time zones to cover
- Tools and systems agents need access to
- How you want performance reviewed
COMMON QUESTIONS
Frequently asked questions
How does hourly agent pricing work?
You pay for hours worked at a rate agreed in a proposal, which depends on the role and experience level. Our order page shows indicative hourly ranges.
Can we have a dedicated team?
Depending on availability, agents can be assigned to your account with supervision, quality assurance and training. Minimum commitments are confirmed in writing.
Can we start with a trial block of hours?
Many clients begin with a small block, review call recordings and reports, then scale once the process is working.
